Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"9b8e42baaf97cb60b7752f2ea79b5ee649b2a335_lout","branding":{"id":"1","key":"demo","name":"RDCRN Help Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#802e6f","headerLinkHoverBGColor":"#802e6f","headerBadgeColor":"#802e6f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ffb3a70c-c9a3-4dcc-92ee-a49c57f09326/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjODg5ZDU4Yi02MGUwLTRjZjMtODExNC0xMmUyNDk4MDFmY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZmYjNhNzBjLWM5YTMtNGRjYy05MmVlLWE0OWM1N2YwOTMyNiI6WyJyZWFkIl19LCJleHAiOjE3Njg5MjcwMjUsIm5iZiI6MTc2ODkyNjQyNX0.I6NoXhNbg1AEa6IiRXv8VrFWnQMCAn7Z-eiXW_783rY&client=c889d58b-60e0-4cf3-8114-12e249801fcf&mode=fit","logoId":"ffb3a70c-c9a3-4dcc-92ee-a49c57f09326","isLogoAvailable":true,"helpCenterTitle":"Welcome to the RDCRN Help Desk","sharedPortalName":"RDCRN Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the RDCRN Help Desk","sharedPortalName":"RDCRN Help Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#c4c3c6","helpCenterTitleColor":"#0b162d","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjODg5ZDU4Yi02MGUwLTRjZjMtODExNC0xMmUyNDk4MDFmY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3Njg5MjcwMjUsIm5iZiI6MTc2ODkyNjQyNX0.1tYQVQYrcgbsCCdyOfDbEx59XN2UwhMfX2uFRcXMDHk&client=c889d58b-60e0-4cf3-8114-12e249801fcf&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"demo","projectId":10001,"serviceDeskId":1,"name":"RDCRN Help Desk","description":"<p>Welcome to the RDCRN Help Desk portal!</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"10","name":"Access Request","descriptionHtml":"","callToAction":"Access Request","introHtml":"<p>Request help accessing the RDCRN's members' landing page</p>","icon":10487,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[1],"key":""},{"id":"15","name":"Ambra help","descriptionHtml":"<p>If you are unable to log into the Ambra platform or experience slowness or other oddities, please check the Ambra status page (<a href=\"https://insights.ambrahealth.com/updates\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://insights.ambrahealth.com/updates</a>) to see whether there is an issue with Ambra itself.</p>","callToAction":"Ambra help","introHtml":"<p>Request help for or send feedback about Ambra</p>","icon":10654,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10654","groups":[1],"key":""},{"id":"19","name":"Biospecimen Tracking Tool Help","descriptionHtml":"","callToAction":"Biospecimen Tracking Tool Help","introHtml":"<p>Request help with the Biospecimen Tracking Tool</p>","icon":10496,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[1],"key":""},{"id":"16","name":"Box.com help","descriptionHtml":"","callToAction":"Box.com help","introHtml":"<p>Request read/write access, a new folder or get other help with RDCRN's box.com instance.</p>","icon":10613,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[1],"key":""},{"id":"22","name":"Cavatica help","descriptionHtml":"","callToAction":"Cavatica help","introHtml":"<p>Request help for or send feedback about Cavatica/Seven Bridges</p>","icon":10655,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10655","groups":[1],"key":""},{"id":"24","name":"Chiron / DataCatalog help","descriptionHtml":"","callToAction":"Chiron / DataCatalog help","introHtml":"<p>Request help for or send feedback about RDCRN's Data Catalog</p>","icon":10719,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10719","groups":[1],"key":""},{"id":"14","name":"Complion Help","descriptionHtml":"","callToAction":"Complion Help","introHtml":"<p>Get help with Complion eREG binder system</p>","icon":10610,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10610","groups":[1],"key":""},{"id":"12","name":"Consortium Web Site help","descriptionHtml":"<p>Help with this request form is <a href=\"https://rdcrn.atlassian.net/wiki/spaces/RPD/pages/242811035/How+to+request+changes+to+an+RDCRN+website\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">available here</a></p>","callToAction":"Consortium Web Site help","introHtml":"<p>Request assistance with a consortium web site</p>","icon":10609,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10609","groups":[1],"key":""},{"id":"21","name":"Contact Registry Help","descriptionHtml":"","callToAction":"Contact Registry Help","introHtml":"","icon":10619,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10619","groups":[1],"key":""},{"id":"23","name":"DUO help","descriptionHtml":"","callToAction":"DUO help","introHtml":"<p>Request help for or send feedback about RDCRN's Duo MFA instance</p>","icon":10834,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10834","groups":[1],"key":""},{"id":"13","name":"Moodle help","descriptionHtml":"","callToAction":"Moodle help","introHtml":"<p>Get help with Moodle training software</p>","icon":10611,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10611","groups":[1],"key":""},{"id":"18","name":"Pedigree Tool Help","descriptionHtml":"","callToAction":"Pedigree Tool Help","introHtml":"<p>Request help with the RDCRN Pedigree Tool</p>","icon":10499,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[1],"key":""},{"id":"56","name":"RDCRN Data Ingest","descriptionHtml":"","callToAction":"RDCRN Data Ingest","introHtml":"<p>Questions about the RDCRN Data Ingest Application</p>","icon":10511,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"20","name":"RDCRN Grants Portal help","descriptionHtml":"","callToAction":"RDCRN Grants Portal help","introHtml":"","icon":10653,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10653","groups":[1],"key":""},{"id":"1","name":"RDCRN help","descriptionHtml":"","callToAction":"RDCRN help","introHtml":"<p>Get help with RDCRN</p>","icon":10609,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10609","groups":[1],"key":""},{"id":"122","name":"RDCRN Regulatory Help","descriptionHtml":"","callToAction":"RDCRN Regulatory Help","introHtml":"<p>Get Regulatory help from the DMCC</p>","icon":10768,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10768","groups":[1],"key":""},{"id":"89","name":"REDCap Change Request","descriptionHtml":"<p>Please complete the following fields as clearly and concisely as possible.</p>","callToAction":"REDCap Change Request","introHtml":"<p>Use this to contact the DMCC regarding requested changes to REDCap databases.</p>","icon":10604,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10604","groups":[1],"key":""},{"id":"11","name":"REDCap help","descriptionHtml":"","callToAction":"REDCap help","introHtml":"<p>Get help with RDCRN's REDCap instance or ask for access to specific protocols in REDCap</p>","icon":10604,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10604","groups":[1],"key":""},{"id":"17","name":"SAS help","descriptionHtml":"","callToAction":"SAS help","introHtml":"<p>Request help with the RDCRN's SAS Server</p>","icon":10614,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10614","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[122,56,24,23,22,21,20,19,18,10,11,16,13,15,14,17,12,1,89]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6aaeaccc-cf13-328e-84d7-8cdaafaf6e53","appLinkName":"System Confluence","appLinkUrl":"https://rdcrn.atlassian.net/wiki","spaceKey":"RPD","spaceName":"RDCRN Public Documentation","spaceUrl":"https://rdcrn.atlassian.net/wiki/spaces/RPD","isServer":false},"labels":[],"projectKey":"HELPDESK","serviceDeskId":1,"kbLinkDomainURLs":["https://rdcrn.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELPDESK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjODg5ZDU4Yi02MGUwLTRjZjMtODExNC0xMmUyNDk4MDFmY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg5Mjc2MjUsIm5iZiI6MTc2ODkyNjQyNSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.3xRLW5dv1k_3k6ws9A4Mtc3nm43DYZGQs6ApME2-qzg","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"c889d58b-60e0-4cf3-8114-12e249801fcf","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"1b4047f1-c850-41c2-89f9-453bd0f31045","name":"FAQ","categoryUrl":"https://rdcrn.atlassian.net/servicedesk/customer/portal/1/topic/1b4047f1-c850-41c2-89f9-453bd0f31045","createdAt":"1584980924591"},{"id":"4c6ed8c1-4692-4ca8-9a31-05ae50038346","name":"Authentication","categoryUrl":"https://rdcrn.atlassian.net/servicedesk/customer/portal/1/topic/4c6ed8c1-4692-4ca8-9a31-05ae50038346","lastUpdated":"1594911152158","createdAt":"1569100254359"},{"id":"0dd24ccd-2635-43fb-ac1b-67a5caa09362","name":"Box","categoryUrl":"https://rdcrn.atlassian.net/servicedesk/customer/portal/1/topic/0dd24ccd-2635-43fb-ac1b-67a5caa09362","lastUpdated":"1594911377267","createdAt":"1594911323057"},{"id":"b7df769f-8e1f-4f78-b4b2-36b42eeb224f","name":"Documents and Resources","categoryUrl":"https://rdcrn.atlassian.net/servicedesk/customer/portal/1/topic/b7df769f-8e1f-4f78-b4b2-36b42eeb224f","createdAt":"1584980810634"},{"id":"0d51f62a-1c9b-4494-b09d-882ad9f6ddf6","name":"REDCap","categoryUrl":"https://rdcrn.atlassian.net/servicedesk/customer/portal/1/topic/0d51f62a-1c9b-4494-b09d-882ad9f6ddf6","lastUpdated":"1721826407878","createdAt":"1585682173347"},{"id":"90d1c744-f1ce-4436-bd19-15a7f842e5f1","name":"Regulatory","categoryUrl":"https://rdcrn.atlassian.net/servicedesk/customer/portal/1/topic/90d1c744-f1ce-4436-bd19-15a7f842e5f1","createdAt":"1594912711823"},{"id":"c78f8db1-27a0-4b27-8445-be0ddee0e9fc","name":"Protocol Training Library","categoryUrl":"https://rdcrn.atlassian.net/servicedesk/customer/portal/1/topic/c78f8db1-27a0-4b27-8445-be0ddee0e9fc","lastUpdated":"1597329132112","createdAt":"1584980767650"},{"id":"9ac93d49-b487-4364-a401-91ac7134fa01","name":"RDCRN Box Apps","categoryUrl":"https://rdcrn.atlassian.net/servicedesk/customer/portal/1/topic/9ac93d49-b487-4364-a401-91ac7134fa01","lastUpdated":"1597329221498","createdAt":"1594911654991"},{"id":"714fb1d1-8b7b-4e4d-82bc-057bdd4d9a7c","name":"RDCRN Website","categoryUrl":"https://rdcrn.atlassian.net/servicedesk/customer/portal/1/topic/714fb1d1-8b7b-4e4d-82bc-057bdd4d9a7c","createdAt":"1594912100950"},{"id":"a34dc3a3-2659-495c-a087-66492c455af6","name":"Help for RDCRN Administrators","categoryUrl":"https://rdcrn.atlassian.net/servicedesk/customer/portal/1/topic/a34dc3a3-2659-495c-a087-66492c455af6","createdAt":"1594911733663"},{"id":"2393433d-30e0-4a53-badd-a9f26b66f7cd","name":"Biospecimen Tracker","description":"This category contains articles that may have information related to the function of the Biospecimen tracking tool.","categoryUrl":"https://rdcrn.atlassian.net/servicedesk/customer/portal/1/topic/2393433d-30e0-4a53-badd-a9f26b66f7cd","lastUpdated":"1721826486385","createdAt":"1721826468926"}]}},"sharedPortal":{"name":"RDCRN Help Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://rdcrn.atlassian.net/wiki","kbLinkDomainURLs":["https://rdcrn.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Frdcrn.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI4YjE5ZjI5ZTFmNDQ4NGM5N2FjYjRhYzNmZGZhZmM5MWJhZGQzOTBiYzM5Mjc3ZWE2ZGE0NmRiN2Q1NWEwZGM1IiwiaXNzIjoiNmI2NmVhZDAtZDQ0My0zZGJjLThhMTctMTVmNzQwN2Q0MmMxIiwiY29udGV4dCI6e30sImV4cCI6MTc2ODkyNzMyNSwiaWF0IjoxNzY4OTI2NDI1fQ.9TGh1b0qdSA75uSR9LPz1UtEUaFGkEdygw3Se-mxNHc\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjZiNjZlYWQwLWQ0NDMtM2RiYy04YTE3LTE1Zjc0MDdkNDJjMSIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL3JkY3JuLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3JkY3JuLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkhFTFBERVNLIiwiaWQiOiIxMDAwMSJ9fX0sImV4cCI6MTc2ODkyNzMyNSwiaWF0IjoxNzY4OTI2NDI1fQ.VCoEU8qef9cp8YBU7rNYjNYmQwAx2InqtIbAn81QDdY\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://rdcrn.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://rdcrn.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"HELPDESK\\\",\\\"id\\\":\\\"10001\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"HELPDESK\\\",\\\"project.id\\\":\\\"10001\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://rdcrn.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}