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will be required to set up Duo in order to continue through to the application. Detailed instructions , including a very accessible step-by-step video, for how to proceed can be found below and also on Duo’s Enrollment Guide page, which includes a very accessible (but non-RDCRN specific) step-by-step video. The RDCRN DMCC strongly recommends using cell phones and push notifications, but users are free to choose a second factor of their choice.

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Step 1

Click Start setup.

Step 2

Select the type of device you'd like to enroll and click Continue

We strongly recommend using a mobile phone for the best experience. 

Step 3

Select your country from the drop-down list and type your phone number. Use the number of the mobile phone that you'll have with you when you're logging in. 

Double-check that you entered it correctly, check the box, and click Continue.

Step 4

Choose your device's operating system and click Continue

Step 5

Follow the platform-specific instructions on the screen to install Duo Mobile. 

After installing the app, return to the enrollment window and click I have Duo Mobile installed

Step 6

Open the camera app on your mobile phone and point it at the barcode to scan. After you scan the barcode successfully, click Continue

If you can’t scan the barcode, click Or, have an activation link emailed to you instead and follow the instructions.

Step 7

Optional: Click Add another device to start the enrollment process again and add a second phone or another authenticator. 

Optional: Select your preferred authentication method from the When I log in dropdown menu to receive push notifications or a phone call to your device. 

Click Continue to login

Step 8

Your Duo enrollment is complete! To login, click Send Me a PushCall Me, or Enter a Passcode

FAQs

Why am I being prompted to install Duo again - I already set everything up months ago!

  • Your RDCRN Duo account may have been deactivated if you did not use DMCC resources in more than three months. Please go through the setup steps again to reactivate your account. 

What if I am already a Duo user - will this RDCRN setup in any way interfere?

  • No - your Duo application can handle multiple accounts - simply add RDCRN to your existing Duo app.

What if I lost or sold my device and would like to add a new device to my RDCRN Duo account?

  • Please contact the DMCC if you need to add a new device to your RDCRN Duo account.