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This should be the standard delivery method for messages sent to institutional email address addresses supporting end-to-end encryption as well as various common free email providers such as the following: aol.com, att.net, comcast.net, earthlink.net, hotmail.com, live.com, me.com, msn.com, sbcglobal.net, verizon.net, yahoo.com, and gmail.com. Please note that research participants need to consent to email communication before sending email messages.
If the recipient domain does not support end-to-end encryption, then the email message will be redirected to the Zix Portal. The recipient will receive a notification from Zix that a secure message is available for them to pick up read in the portal:
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By clicking ‘Open Message,’ the recipient will be directed to the Zix portal where they will be asked to register and sign in to their secure inbox. Messages in the portal inbox will expire after 30 days.
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It is important to know that currently only email traffic originating from RDCRN’s REDCap instance automatically sends securely using Zix. Any replies and subsequent responses are not automatically secured through Zix or encrypted. Research study staff should follow their institutional policy regarding secure communication via email.
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