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Outgoing text messages to participants can be delivered as a message with an accompanying link to a survey. A survey can also be delivered in a text message conversational format. Replies via text or link are saved in the appropriate location (organized by Local ID and Event) in the REDCap database. For more information, please contact
Twilio / text message communications should be included in the study protocol and consents as needed. Please note that SMS & MMS are not a secure form of communication. When composing text messages, do not include any PHI or identifying information.
Messaging is enabled to all countries except: Algeria, Azerbaijan, Bangladesh, Indonesia, Israel, Nigeria, Oman, Pakistan, Palestinian Territory, Sri Lanka, Tajikistan, Tunisia, Vietnam. To enable messaging to one of these countries, please contact your DMCC project manager, data manager, or the RDCRN REDCap Helpdesk.
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