🧭 REDCap Change Request – User Guide

The REDCap Change Request form provides a standardized way for consortium teams to request modifications to existing REDCap databases managed by the DMCC.
This replaces ad hoc email requests and ensures that all change requests are systematically tracked and prioritized within the RDCRN Help Desk.

Individuals authorized to request changes to DMCC-managed research databases, including Consortium Project Managers, Investigators, Lead Clinical Research Coordinators, and other delegated study personnel involved in data management.

Open the Database Change Request Portal →

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Screenshot example of the top of the request form.

1. Open the portal link above.

2. Confirm requester details:

   • Raise this request on behalf of – Defaults to your name (change if submitting for someone else).

   • Share with – Defaults to “DMCC” (leave as-is).

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The user making the request has been redacted for example purposes.

3. Provide Request Information:

   • Consortium (Required) – Select the relevant consortium.

   • Protocol Code (Required) – Choose the applicable study protocol.

   • Request Description (Required) – Provide detailed information about the requested change (for example, “Please update variable X on form Y at visit Z…”).

   • Was this change request discussed with the Principal Investigator (or confirmed delegate) and appropriate approval obtained? - Indicate whether approval was obtained by the study Principal Investigator or their designee for the changes that are being requested. Only choose "Not applicable" for changes that DO NOT require feedback from the Principal Investigator (e.g., only updates to correct previously approved content and functionality).

   • Reason for Change (Required) – Select all that apply. If “Other,” specify in the text box below the field.

   • Status of Amendment – Indicate the current amendment status, if applicable.

   • Supporting Attachments – Upload any annotated CRFs, data dictionaries, or screenshots.

   • Urgency Level (Required) – Indicate whether this change is critical to study objectives or participant safety. Requests identified as critical will be reviewed and, if confirmed by the DMCC Data Management team, prioritized for prompt implementation.

   • Licensing obtained for new questionnaires / PROs? (Required) – Indicate whether licensing has been obtained.

4. Review your responses for completeness.

5. Click Submit.

• You’ll receive a confirmation email with your RDCRN Help Desk ticket number.

• The request routes to RDCRN DMCC Data Management for review.

• A Data Manager may follow up through the ticket or at a regularly scheduled data management meeting if clarification is needed.

• There are numerous ways to track the submitted ticket status:

  • Via the RDCRN Members Landing Page

    • Log in to your RDCRN Member account by navigating to the RDCRN Website at https://www.rarediseasesnetwork.org/ and clicking the “Member Login” link in the top right corner of that page. Follow the process for single sign on to your RDCRN account. This will take you to your Members' Landing Page for the network. Once logged in, you’ll be able to access your open tickets by hovering over your profile badge in the top right corner and selecting “Support Tickets.”

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      This is an example redacted view of the profile pop-out when logged into the Members' Landing Page.

    • Click “Support Tickets” and a pop-up window will appear with a list of open tickets associated with your RDCRN account.

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      This is an example redacted view of the pop-up window.

  • Via My Requests directly in the Help Desk portal.

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      Example redacted screenshot of the Requests page in the Help Desk portal.

If you cannot access the portal or are unsure which form to use, contact your
📧 DMCC Project Manager or submit a Help Desk ticket (support@rdcrn.org).