{"xsrfToken":"6f4d988bf9ad172b994180817adbc71694bd12fa_lout","branding":{"id":"1","key":"demo","name":"RDCRN DMCC Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#802e6f","headerLinkHoverBGColor":"#802e6f","headerBadgeColor":"#802e6f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ffb3a70c-c9a3-4dcc-92ee-a49c57f09326/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjODg5ZDU4Yi02MGUwLTRjZjMtODExNC0xMmUyNDk4MDFmY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZmYjNhNzBjLWM5YTMtNGRjYy05MmVlLWE0OWM1N2YwOTMyNiI6WyJyZWFkIl19LCJleHAiOjE3MzI0MzI5NzAsIm5iZiI6MTczMjQzMjM3MH0.mNqBkqCvFFbYZU1dt9cnLvsAzCpaH0z0TH-RLy08Jes&client=c889d58b-60e0-4cf3-8114-12e249801fcf&mode=fit","logoId":"ffb3a70c-c9a3-4dcc-92ee-a49c57f09326","isLogoAvailable":true,"helpCenterTitle":"Welcome to the RDCRN DMCC Help Center","sharedPortalName":"RDCRN DMCC Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the RDCRN DMCC Help Center","sharedPortalName":"RDCRN DMCC Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#938987","helpCenterTitleColor":"#0b162d","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"1","key":"demo","projectId":10001,"serviceDeskId":1,"name":"RDCRN DMCC Service Desk","description":"<p>Welcome to the RDCRN DMCC's service desk's portal!</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"10","name":"Access Request","descriptionHtml":"","callToAction":"Access Request","introHtml":"<p>Request help accessing the RDCRN's members' landing page</p>","icon":10487,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[1],"key":""},{"id":"15","name":"Ambra help","descriptionHtml":"<p>If you are unable to log into the Ambra platform or experience slowness or other oddities, please check the Ambra status page (<a href=\"https://insights.ambrahealth.com/updates\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://insights.ambrahealth.com/updates</a>) to see whether there is an issue with Ambra itself.</p>","callToAction":"Ambra help","introHtml":"<p>Request help for or send feedback about Ambra</p>","icon":10654,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10654","groups":[1],"key":""},{"id":"19","name":"Biospecimen Tracking Tool Help","descriptionHtml":"","callToAction":"Biospecimen Tracking Tool Help","introHtml":"<p>Request help with the Biospecimen Tracking Tool</p>","icon":10496,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[1],"key":""},{"id":"16","name":"Box.com help","descriptionHtml":"","callToAction":"Box.com help","introHtml":"<p>Request read/write access, a new folder or get other help with RDCRN's box.com instance.</p>","icon":10613,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[1],"key":""},{"id":"22","name":"Cavatica help","descriptionHtml":"","callToAction":"Cavatica help","introHtml":"<p>Request help for or send feedback about Cavatica/Seven Bridges</p>","icon":10655,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10655","groups":[1],"key":""},{"id":"14","name":"Complion Help","descriptionHtml":"","callToAction":"Complion Help","introHtml":"<p>Get help with Complion eREG binder system</p>","icon":10610,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10610","groups":[1],"key":""},{"id":"12","name":"Consortium Web Site help","descriptionHtml":"<p>Help with this request form is <a href=\"https://rdcrn.atlassian.net/wiki/spaces/RPD/pages/242811035/How+to+request+changes+to+an+RDCRN+website\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">available here</a></p>","callToAction":"Consortium Web Site help","introHtml":"<p>Request assistance with a consortium web site</p>","icon":10609,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10609","groups":[1],"key":""},{"id":"21","name":"Contact Registry Help","descriptionHtml":"","callToAction":"Contact Registry Help","introHtml":"","icon":10619,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10619","groups":[1],"key":""},{"id":"13","name":"Moodle help","descriptionHtml":"","callToAction":"Moodle help","introHtml":"<p>Get help with Moodle training software</p>","icon":10611,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10611","groups":[1],"key":""},{"id":"18","name":"Pedigree Tool Help","descriptionHtml":"","callToAction":"Pedigree Tool Help","introHtml":"<p>Request help with the RDCRN Pedigree Tool</p>","icon":10499,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[1],"key":""},{"id":"20","name":"RDCRN Grants Portal help","descriptionHtml":"","callToAction":"RDCRN Grants Portal help","introHtml":"","icon":10653,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10653","groups":[1],"key":""},{"id":"1","name":"RDCRN help","descriptionHtml":"","callToAction":"RDCRN help","introHtml":"<p>Get help with RDCRN</p>","icon":10609,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10609","groups":[1],"key":""},{"id":"11","name":"REDCap help","descriptionHtml":"","callToAction":"REDCap help","introHtml":"<p>Get help with RDCRN's REDCap instance or ask for access to specific protocols in REDCap</p>","icon":10604,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10604","groups":[1],"key":""},{"id":"17","name":"SAS help","descriptionHtml":"","callToAction":"SAS help","introHtml":"<p>Request help with the RDCRN's SAS Server</p>","icon":10614,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10614","groups":[1],"key":""},{"id":"2","name":"Computer support","descriptionHtml":"","callToAction":"Computer support","introHtml":"<p>If you have problems with your laptop, let us know here.</p>","icon":10467,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"6","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"4","name":"Employee exit","descriptionHtml":"","callToAction":"Employee exit","introHtml":"<p>Moving on to better things? Start your transition here.</p>","icon":10499,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"5","name":"New employee","descriptionHtml":"","callToAction":"New employee","introHtml":"<p>Onboard a new hire.</p>","icon":10493,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[],"key":""},{"id":"8","name":"Purchase over $100","descriptionHtml":"","callToAction":"Purchase over $100","introHtml":"<p>Order something big, like a new phone. Purchases over $100 require approval.</p>","icon":10483,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"3","name":"Purchase under $100","descriptionHtml":"","callToAction":"Purchase under $100","introHtml":"<p>Order something small, like a keyboard. If it's under $100, you don't need approval.</p>","icon":10484,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"7","name":"Travel request","descriptionHtml":"","callToAction":"Travel request","introHtml":"<p>Got travel plans? Start the process here.</p>","icon":10481,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[22,21,20,19,18,10,11,16,13,15,14,17,12,1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6aaeaccc-cf13-328e-84d7-8cdaafaf6e53","appLinkName":"System Confluence","appLinkUrl":"https://rdcrn.atlassian.net/wiki","spaceKey":"RPD","spaceName":"RDCRN Public Documentation","spaceUrl":"https://rdcrn.atlassian.net/wiki/spaces/RPD","isServer":false},"labels":[],"projectKey":"HELPDESK","serviceDeskId":1,"kbLinkDomainURLs":["https://rdcrn.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELPDESK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjODg5ZDU4Yi02MGUwLTRjZjMtODExNC0xMmUyNDk4MDFmY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzI0MzM1NzAsIm5iZiI6MTczMjQzMjM3MH0.QD0XmkinJCA1va1i0cWN8ug0L_gRv612IG4R-H-Y_ps","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"c889d58b-60e0-4cf3-8114-12e249801fcf","tokenDurationInMins":20}},"reqCreate":{"id":19,"projectId":10001,"form":{"name":"Biospecimen Tracking Tool Help","descriptionHtml":"","callToAction":"Biospecimen Tracking Tool Help","intro":"<p>Request help with the Biospecimen Tracking Tool</p>","instructions":"","icon":10496,"iconUrl":"https://rdcrn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10113","fieldConfigId":"10214","label":"Consortium","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10124","label":"ADC","selected":false,"children":[]},{"value":"10123","label":"ARTFL","selected":false,"children":[]},{"value":"10100","label":"BBD","selected":false,"children":[]},{"value":"10101","label":"BVMC","selected":false,"children":[]},{"value":"10102","label":"CEGIR","selected":false,"children":[]},{"value":"10116","label":"CPIC","selected":false,"children":[]},{"value":"10103","label":"CREATE","selected":false,"children":[]},{"value":"10104","label":"DC","selected":false,"children":[]},{"value":"10118","label":"DMCC","selected":false,"children":[]},{"value":"10105","label":"DSC","selected":false,"children":[]},{"value":"10106","label":"GDMCC","selected":false,"children":[]},{"value":"10120","label":"FCDGC","selected":false,"children":[]},{"value":"10117","label":"GLIA-CTN","selected":false,"children":[]},{"value":"10107","label":"INC","selected":false,"children":[]},{"value":"10108","label":"LDN","selected":false,"children":[]},{"value":"10115","label":"MGNET","selected":false,"children":[]},{"value":"10109","label":"NAMDC","selected":false,"children":[]},{"value":"10110","label":"NEPTUNE","selected":false,"children":[]},{"value":"10111","label":"PC","selected":false,"children":[]},{"value":"10119","label":"PHEFREE","selected":false,"children":[]},{"value":"10112","label":"PIDTC","selected":false,"children":[]},{"value":"10122","label":"RLD","selected":false,"children":[]},{"value":"10121","label":"RTT","selected":false,"children":[]},{"value":"10126","label":"STAIR","selected":false,"children":[]},{"value":"10113","label":"UCDC","selected":false,"children":[]},{"value":"10114","label":"VCRC","selected":false,"children":[]},{"value":"10125","label":"TEST","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/19","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/19","calendarParams":{"firstDay":0,"date":"2024-11-24T02:12:50-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6aaeaccc-cf13-328e-84d7-8cdaafaf6e53","appLinkName":"System Confluence","appLinkUrl":"https://rdcrn.atlassian.net/wiki","spaceKey":"RPD","spaceName":"RDCRN Public Documentation","spaceUrl":"https://rdcrn.atlassian.net/wiki/spaces/RPD","isServer":false},"labels":[],"projectKey":"HELPDESK","serviceDeskId":1,"kbLinkDomainURLs":["https://rdcrn.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjODg5ZDU4Yi02MGUwLTRjZjMtODExNC0xMmUyNDk4MDFmY2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzI0MzM1NzAsIm5iZiI6MTczMjQzMjM3MH0.QD0XmkinJCA1va1i0cWN8ug0L_gRv612IG4R-H-Y_ps","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"c889d58b-60e0-4cf3-8114-12e249801fcf","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Frdcrn.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIyNjQxMTllYmFiZjU5NWJiOGQwMmY1NTdlZTg1ZjgwZmE0MDQ3MDZiYWJhMWJjZWRjMzQwMmYwMWZkMjIwZWExIiwiaXNzIjoiNmI2NmVhZDAtZDQ0My0zZGJjLThhMTctMTVmNzQwN2Q0MmMxIiwiY29udGV4dCI6e30sImV4cCI6MTczMjQzMzI3MCwiaWF0IjoxNzMyNDMyMzcwfQ.-QXVk7XqVujtEhkSCaEDKoH2iX7U1lv1a_8JVncFhQA\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjZiNjZlYWQwLWQ0NDMtM2RiYy04YTE3LTE1Zjc0MDdkNDJjMSIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvcmRjcm4uYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvcmRjcm4uYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiSEVMUERFU0siLCJpZCI6IjEwMDAxIn19fSwiZXhwIjoxNzMyNDMzMjcwLCJpYXQiOjE3MzI0MzIzNzB9.wAInkOF6NwPr6Hi9MHWTANf8T_GE2BEybJ0Xg7AFBZ0\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://rdcrn.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://rdcrn.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"HELPDESK\\\",\\\"id\\\":\\\"10001\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"HELPDESK\\\",\\\"project.id\\\":\\\"10001\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"19\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://rdcrn.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}