As of May 26, 2020, RDCRN requires the use of MFA for all users accessing REDCap. More information on how Duo MFA is used in RDCRN and how to set up your account can be found at Duo Two-Factor Authentication for RDCRN here.
If there are any issues with your REDCap multifactor login process, the best helpdesk for support depends on how you log into RDCRN.
If logging in using your institional credentials
CCHMC Users - If you log in using your Cincinnati Children’s username and password, Duo is included as part of your CCHMC login. Please reach out to help-am@bmihelp@bmi.cchmc.org with any questions or concerns.
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