Troubleshooting for Confluence and Atlassian Login

DMCC and other RDCRN members who use Confluence and other Atlassian products may appear to be left without space permissions or appear to have no account. This is frequently a product of needing to enter their RDCRN ID as the username rather than their home institution’s email address. RDCRN ID’s follow the format Firstname.Lastname.Homeinstitutionaddress@rdcrn.org. An example for a DMCC member at Cincinnati Children’s hospital (institutional email = Joe.Doe@cchmc.org) might be Joe.Doe.cchmc@rdcrn.org