RDCRN Help Desk

The RDCRN Help Desk (or Service Desk) is an online knowledge hub for our IT services and support that includes FAQs, how-to articles, and a contact form to ask questions, request access, or report problems.

The Help Desk can be accessed the following ways:

• Members Landing Page- under the Resources menu, click Service Desk

• Members Landing Page- under Tools in the menu bar, click DMCC Help Center

• Members Landing Page- RDCRN Help Desk widget on the bottom right corner of your screen

• Email support@RDCRN.org

Using the contact form in the Help Desk will create a ticket. You will receive an email when you create a ticket with the ticket number. You will also be notified about activity in the ticket via email.

If you submitted a ticket and are not receiving emails from the Help Desk, here are some tips:

1. Check your spam / junk mail folder.

   1. Many services push automatic emails to spam folders.

2. Check your quarantine messages.

   1. Services like Microsoft Outlook add an additional screening activity above and beyond a spam folder.

3. If your messages cannot be found through any of the above methods, please contact your institutional IT department to begin a conversation asking them to whitelist email addresses from RDCRN.org

If you’re a consortium management user that manages Help Desk tickets, visit the RDCRN Help Desk (Jira) Management User Guide for more information.